26 calls a day Tucao the Great Wall broadband complaints involving more than Harbin District-coinwatch

26 calls a day Tucao the Great Wall broadband complaints involving more than Harbin district originally is the convenience of the public Internet broadband services, now has become the heart of troubles. Yesterday, the newspaper reported a number of citizens to install the Great Wall broadband after the troubles encountered, after the publication of the report, many people call the hotline, reflecting the nearly two months to install the Great Wall broadband home, there are many problems such as slow speed, dropped line. Public complaints slow speed, often broken the Great Wall broadband is too torture, yesterday after the newspaper opened complaints hotline, as of 15, there are as many as 26 readers reflect the installation of the Great Wall broadband experience after the user experience. 1 complaints: for fear of the Taiping Street Daowai District stock trading wohua district Song uncle: in July of this year, the Great Wall broadband at home, two years the price of 720 yuan, with 20 megabytes of broadband. Retired, want to look at stocks at home, find something to do. Broadband installed, the network has been very slow, every day to open the stock software has to "turn" more than 10 minutes to open, and sometimes suddenly dropped. I’m always on the Internet every day, for fear of a sudden drop, affect the transaction. 2 complaints: the Internet to learn English is often stuck in Angulinao Street No. 34 district residents Mr. Joe: children surf the Internet every day to practice spoken English with English software, speed suck too, too! In January this year at home before the the Great Wall broadband, speed is still relatively normal, since the end of 7, every open software have to buffer a few minutes to open, and sometimes the child is the teacher said, network is broken. Customer service said to unplug the wire, and then re insert, but there is no effect. 3 complaints: remote monitoring not normal for orchard Star City District Xiangfang District Wu: I every morning and evening to master the shops by monitoring the situation in a timely manner, and then arrange a day of work. Can the Great Wall home broadband speed is too slow, when the signal is bad, remote monitoring installation can not normal use, especially in the evening, almost impossible to see video card, the work is affected. 4 complaints: watch network TV special card Nangang District No. 35 Yan Hing Garden Apartment resident Mr. Zhao: I do is the Great Wall broadband 1580 yuan package 3 years package, providing 50 megabytes of broadband. After July this year, the network television has been unable to watch normally, always in a buffer state. At the beginning of September, the customer service said the system is being upgraded, over a period of time, such as more than 20 days, did not improve the speed. Site test web pages can not open, warehouse purchase convenience payment, can not live in the home of 8 homes, Yang Yang manages a warehouse to buy, but also the use of the Great Wall broadband. Yesterday afternoon, the reporter came to the store to buy shop, the Great Wall broadband site experience. On the spot, Mr. Yang first click the warehouse to buy convenient service payment web page "e station pass", but has been unable to open. Then he can try to log in online ordering tobacco "new business", also not open. Mr. Yang said, these two web pages can not open, directly affect their business. It has been seriously disconnected in recent two months. One resident said that his family had also secured the Great Wall broadband, and World of Warcraft couldn’t play it. Reporters then use Yang’s computer login city government network, Harbin news network 6

一天26个电话吐槽长城宽带 投诉涉及哈市多小区   原本是方便市民上网的宽带服务,如今却变成心中的烦心事儿。昨天,本报报道了多位市民安装长城宽带后遇到的烦恼,报道刊发后,众多市民打来热线电话,反映近两个月来家中安装的长城宽带存在网速慢、掉线等诸多问题。   市民投诉   网速慢常断网 长城宽带太折磨人   昨天本报开通投诉热线电话后,截至15时,就有多达26位读者反映安装长城宽带后遭遇的用户体验。   投诉1:生怕影响股票交易   道外区太平大街沃华小区宋大爷:今年7月,家里安了长城宽带,两年价格720元,提供20兆宽带。退休了,想在家看看股票,找点儿事做。可宽带 装好后网速一直很慢,每天点开股票软件得“转”十几分钟才能打开,有时候突然就掉线了。我现在每天上网都提心吊胆,生怕突然掉线影响交易。   投诉2:上网学英语常卡壳   道里区安固街34号居民乔先生:孩子每天上网用英语软件练口语,网速不给力,太误事!今年1月份家里安了长城宽带,之前网速还比较正常,7月末起,每次点开软件都得缓冲几分钟才能打开,有时孩子正和外教说着,网就断了。客服说把网线拔掉,等会儿再重插,可并没有效果。   投诉3:远程监控没法正常用   香坊区果园星城小区吴女士:我每天早晚都要通过监控及时掌握商铺的情况,再安排一天的工作。可家里的长城宽带网速太慢,信号时好时坏,安装的远程监控根本没法正常使用,尤其是晚上,视频卡得几乎没法看,工作都被影响了。   投诉4:看网络电视特别卡   南岗区延兴路35号景苑公寓居民赵先生:我办的是长城宽带1580元包3年的套餐,提供50兆宽带。今年7月开通后,网络电视始终无法正常观看,总是处于缓冲状态。9月初,客服答复说系统正在升级,过一段时间就好了,可等了20多天,网速也没有改善。   现场测试   网页打不开   仓买便民缴费没法用   家住哈西鸿朗家园小区8栋的杨先生经营一家仓买,也在使用长城宽带。昨天下午,记者来到该仓买店,对长城宽带进行现场体验。   现场,杨先生首先点击仓买用的便民服务缴费网页“e站通”,但一直打不开。随后他尝试登录能够网上订购烟草的“新商盟”,同样打不开。杨先生 说,这两个网页打不开,直接影响其生意。近两月掉线尤其严重。现场一位居民说,他家也安了长城宽带,网游《魔兽世界》根本玩不了。   记者随后用杨先生的电脑登录市政府网、哈尔滨新闻网、桌面壁纸链接网站等本地门户网站,政府网登录后点击区县新闻资讯,20多秒后才显示出来,而哈尔滨新闻网根本登录不上去。   企业答复   长城宽带承认网络体验下降   昨天上午,长城宽带哈尔滨区域负责人郝经理来到报社,对昨天报道中涉及的几类问题,给出相应回答。在记者收到的长城宽带情况说明中,其表示:近期长城宽带进行了网络环境优化升级工作,其间造成部分地区用户网络使用困惑,网络体验感下降,导致用户投诉发生。   市民如果遇到类似问题,可拨打记者热线电话反映。电话:13091436776相关的主题文章: